This Privacy Policy describes how TOTS Stylee (“we”, “our”, “us”) collects, uses, and protects information you share when you visit totsstylee.in or place an order with us.
Information we collect
- Order information - name, phone number, email, shipping address, and billing details provided at checkout.
- Payment information - handled directly by our payment gateway partners. We never store your full card number, CVV, or UPI PIN.
- WhatsApp communications - if you message us, we keep the conversation to serve your order and any follow-up questions.
- Site analytics - anonymised usage data (pages visited, device type) to understand how visitors use the site and improve it.
How we use your information
- Process and deliver your order.
- Send order updates on WhatsApp, SMS, and email - including tracking links and delivery status.
- Respond to your messages, replacement requests, and customer support queries.
- Send occasional updates about new collections, festive drops, or exclusive offers - only if you have opted in.
- Improve our website, products, and customer experience using anonymised analytics.
Information sharing
We do not sell or rent your personal information. We share information only with:
- Courier partners - name, address, phone number - for delivery.
- Payment gateway partners - billing details necessary to complete a transaction.
- Service providers - such as email and WhatsApp business tooling, bound by confidentiality.
- Legal authorities - if required by law or to protect our rights.
Cookies
Our site uses a small number of cookies to remember items in your cart and to measure site traffic. You can disable cookies in your browser settings; some features (like the cart) may stop working.
Your rights
You can ask us at any time to:
- Correct or update the information we hold about you.
- Delete your data, subject to legal record-keeping requirements.
- Stop receiving promotional messages - reply “STOP” to any of our messages or contact us directly.
Data security
We use industry-standard encryption (HTTPS) and rely on trusted third-party providers for payments and storage. No method of transmission over the internet, however, is 100% secure - we continuously work to protect your information.
Children's privacy
Our site is intended for parents and guardians shopping on behalf of children. We do not knowingly collect personal information directly from children.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top will reflect the most recent change.
Contact
For any privacy-related questions, write to totsstylee@gmail.com or message us on WhatsApp.